Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device until they expire or you delete them).

2. Why We Use Cookies

LetsBook uses cookies for several important purposes:

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features like security, authentication, and access to secure areas. Without these cookies, many services you request cannot be provided.

Examples:

• Authentication cookies (keep you logged in)
• Security cookies (prevent fraud and protect your account)
• Load balancing cookies (distribute traffic efficiently)

Note: These cookies cannot be disabled as they are essential for the platform to work.

3.2 Functional Cookies

These cookies remember your preferences and choices to provide enhanced, personalized features.

Examples:

• Language and region preferences
• Dark mode / light mode settings
• Recent searches or booking history
• Notification preferences

3.3 Analytics and Performance Cookies

These cookies help us understand how visitors interact with LetsBook by collecting anonymous information about pages visited, time spent, and navigation patterns.

We use this data to:

• Improve platform performance and user experience
• Identify and fix technical issues
• Understand which features are most valuable
• Test new features and improvements

Analytics providers we use:

• Google Analytics (optional, can be disabled)
• Internal analytics (anonymized usage data)

3.4 Advertising Cookies (Not Currently Used)

We do not currently use advertising or marketing cookies. If we introduce them in the future, we will update this policy and request your consent.

4. Detailed Cookie List

Essential Cookies

Functional Cookies

Analytics Cookies

5. Third-Party Cookies

5.1 What Are Third-Party Cookies?

Third-party cookies are set by domains other than LetsBook. We use trusted third-party services that may set cookies on your device.

5.2 Third-Party Services We Use

Stripe (Payment Processing)

When you make a payment, Stripe may set cookies to:

• Prevent fraud and secure transactions
• Remember your payment preferences
• Process payments securely

For more information, see Stripe's Cookie Policy.

Google Analytics (Optional)

If you consent to analytics cookies, Google Analytics may set cookies to:

• Track page views and user interactions (anonymously)
• Generate reports on platform usage
• Help us improve user experience

Learn more: Google's Cookie Policy

Supabase (Infrastructure)

Our database and authentication provider may set essential cookies for:

• User authentication and session management
• Database security and access control

5.3 Social Media Widgets

Business Owner booking pages may include social media links (Instagram, Facebook, etc.). These platforms may set their own cookies when you visit those pages. We have no control over these cookies.

6. How to Manage Cookies

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each session
• Allow cookies from specific sites

6.2 Browser-Specific Instructions

Google Chrome

1. Click the three dots menu → Settings
2. Privacy and security → Cookies and other site data
3. Choose your cookie preferences

Firefox

1. Click the three lines menu → Settings
2. Privacy & Security
3. Under "Cookies and Site Data," configure settings

Safari

1. Safari menu → Preferences
2. Privacy tab
3. Manage cookies and website data

Microsoft Edge

1. Click the three dots menu → Settings
2. Cookies and site permissions
3. Manage and delete cookies

6.3 Mobile Devices

For mobile browsers, check your browser's settings menu or visit the device manufacturer's support site for instructions.

6.4 Opting Out of Analytics

To opt out of Google Analytics across all websites:

• Install the Google Analytics Opt-out Browser Add-on
• Or disable analytics cookies in our cookie consent banner

7. Cookie Consent

7.1 Consent Banner

When you first visit LetsBook, we display a cookie consent banner. You can choose to:

• Accept All: Allow all cookies (essential, functional, and analytics)
• Essential Only: Only allow necessary cookies for core functionality
• Customize: Choose which types of cookies to allow

7.2 Changing Your Preferences

You can change your cookie preferences at any time:

• Business Owners: Dashboard → Settings → Privacy & Cookies
• Customers: Click "Cookie Settings" in the footer of any booking page

7.3 GDPR Compliance (EU/UK Users)

If you are in the European Economic Area or UK:

• We will not use non-essential cookies without your explicit consent
• You can withdraw consent at any time
• Withdrawing consent does not affect the lawfulness of processing before withdrawal

7.4 Your Consent Is Stored

We use a cookie (cookie-consent) to remember your preferences so we don't ask repeatedly. This cookie is stored for 1 year.

8. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make material changes:

• We will update the "Last Updated" date at the top
• We will notify you via a banner on the platform
• For significant changes, we may ask you to re-consent

We encourage you to review this policy periodically.

9. Contact Us About Cookies